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FREQUENTLY ASKED QUESTIONS

Quickly find answers to your questions about our products, services and processes. For any other request, our team is always here to help you.

QUESTIONS ABOUT OUR PRODUCTS

Discover everything you need to know about our flooring, tile, carpets and wall coverings: selection, maintenance, compatibility, available options, and more.

 Yes. At Labrecque Plancher Décor, we offer products for every budget, whether for a renovation, new construction or complete transformation of a space.

 The choice of product depends on several factors: the use of the room, the desired style, the level of traffic and your budget. Our advisors are here to guide you in finding the ideal solution for your project.

Yes. Our showroom lets you see, touch and compare the different materials, colours and textures so you can make an informed choice for your project.

BROWSE OUR PRODUCTS

FLOORING

For a basement, the most recommended materials are vinyl, vinyl planks, laminate, ceramic tile or certain engineered floors. They are more resistant to moisture and temperature variations. 

No, hardwood flooring cannot be installed over a heated floor; however, most engineered woods are compatible with heated floors. It is important to choose a suitable product and to follow the manufacturer's recommendations.

CERAMIC

Ceramic tile is very easy to maintain. Usually it is enough to sweep or vacuum regularly and wash with a mild cleaner. The grout can be cleaned as needed to preserve the original appearance of the covering.

The choice of format depends on the size of the room and the desired style. Large formats give a more modern look and reduce the number of joints, while smaller formats can be ideal for backsplashes or certain decorative designs.

Porcelain is a denser tile fired at a higher temperature, which makes it more resistant to water, impacts and frost. It is often preferred for high-traffic floors and certain outdoor uses.

CARPET

Yes. Although less popular, carpet remains an excellent choice for certain rooms, particularly staircases. It brings comfort, warmth and sound insulation, while creating a softer, more welcoming atmosphere.

For staircases, it is recommended to choose a dense, wear-resistant carpet designed for high-traffic areas. Some carpets are specially designed to keep their shape and appearance longer.

Broadloom carpet is installed in large continuous sections and offers a uniform, comfortable finish.

Carpet tiles are made up of individual sections that are installed one by one. This type of carpet is often used in offices and commercial spaces, because it lets you easily replace a damaged tile without having to change the entire surface


WALL COVERING

Yes. Natural stone is very popular for interior walls, particularly in living rooms, entrance halls or around fireplaces. It brings an elegant, timeless look while being very durable.

No. In addition to being very attractive, some wood wall slats can also improve a room's acoustics by helping to absorb certain sounds. They are therefore very popular in living rooms, offices or open living spaces.

No. Most wall coverings such as natural stone or wood panels require very little maintenance. An occasional dusting is generally enough to keep their appearance.

 

QUESTIONS ABOUT OUR SERVICES

Learn about our installation, delivery, collaboration with professionals and support services. We explain how it works, the timelines, and what is included.

Yes. We work with qualified and experienced installers who ensure a professional installation according to industry standards, in order to guarantee the durability and quality of your new floor.

Yes. At Labrecque Plancher Décor, we offer a 3D visualization service that lets you see what your room will look like even before work begins. Thanks to this technology, you can compare different types of flooring, colors and materials directly in your space. This helps you make an informed decision and confidently picture the final result.

Absolutely. Labrecque Plancher Décor regularly works with designers, contractors and project managers. We offer personalized support, competitive prices and a dedicated advisor to make material selection and project management easier.

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INSTALLATION

Yes, we offer a complete service, from material selection to final installation.

Yes, all our installers are qualified and meet industry standards.

The timeframe varies by project, but most installations are completed within a few days.

 

DELIVERY

 Lead times vary by product, but are generally fast.

 Depending on the option selected, indoor handling may be included.

Fees vary depending on distance and volume. Ask us in store.

COLLABORATION WITH DESIGNERS

 Yes, we offer advantageous terms and personalized service.

Yes, absolutely! Our facilities are perfectly suited for meeting your clients and selecting materials.

If you would like to use a private presentation room, it is important to reserve a time slot in advance to ensure availability.

Yes, a dedicated specialist supports every project from start to finish.

 3D VISUALIZATION

3D visualization is a service that allows you to see what your new flooring will look like directly in your room, even before the work begins.

It helps you make an informed decision by comparing different materials, colors, and styles in your own space, thereby reducing the risk of disappointment.

The cost of 3D visualization varies depending on the nature and complexity of your project. Several factors are taken into account, including the number of parts to be modeled, the desired level of detail, and the requested options.

Contact our team to get a personalized estimate. We will take the time to assess your needs in order to offer you the package that best suits your project.

SUPPORT FOR CONTRACTORS

Our service is designed to simplify the management of your projects. We assist you in selecting materials, preparing orders, tracking, and coordination to save you time.

Yes. Our partner contractors benefit from a pricing list tailored to their reality. You will have access to preferential rates on a wide selection of products, which will allow you to prepare your bids more efficiently and offer competitive prices to your clients.

Yes. As a partner contractor, a dedicated advisor will support you throughout your projects. They will be your resource person to answer your questions, advise you on product selection, prepare your quotes, ensure order follow-ups, and provide you with fast, personalized service tailored to your needs.

GENERAL QUESTIONS

Do you have more general questions about our company, how we operate or our online tools? This section is here to answer them.

We are located at 688 Saint-Vallier West Street, Quebec (QC). Our showroom allows you to explore a wide selection of flooring, ceramics, and materials for all your projects.

Yes! We offer free quotes to help you plan your project and choose the products that best meet your needs and budget.

Yes. Our team can come out to take the necessary measurements and provide you with an accurate estimate. The average estimate of the costs will be reimbursed at the time of placing the order.

Absolutely. You can purchase only the materials, whether you do the work yourself or with your own contractor.

Yes. Whether your project is residential, commercial, multi-family, or institutional, we have the products and expertise to support you.

Yes! We encourage you to bring your plans, photos, samples, or any other source of inspiration. This will help us better understand your project and advise you.

For nearly 70 years, we have been supporting our clients with passion and expertise. We offer quality products, personalized service, tailored advice for each project, and assistance before, during, and after your purchase.